An appointment and care-navigation assistant that helps patients reach the right specialty faster across a multi-city hospital group.
Where it started
Patients navigated specialties, availability, and pre-visit requirements through a busy call center, creating avoidable wait times and incomplete bookings.
The hospital wanted conversational assistance without exposing clinical records or presenting medical advice as a diagnosis.
What we built
We created a guarded AI assistant that guides patients through service selection, doctor availability, and pre-visit instructions before handing off to scheduling.
A knowledge workflow lets hospital teams review answers, update policies, and monitor escalations without engineering support.
- Multilingual care navigation
- Verified knowledge base
- Appointment API integration
- Human escalation rules
- Conversation quality monitoring
Drag to compare
- 24/7 appointment guidance
- Structured booking handoff
- Consistent pre-visit information
- Governed content updates
Inside the build
“The assistant handles the repetitive questions with care and routes more complex needs to our team with the context already collected.”